Shipping policy

ELEVEN23 SHIPPING POLICY

Processing Time

All orders are processed within 1–2 business days (excluding weekends & holidays). Once processed, orders are shipped out immediately.

Shipping Options & Delivery Time

 

• Standard Shipping (3–5 business days)
• Express Shipping (1–3 business days)
• Next Day Air (1 business day) — available at checkout

Free Shipping

 

 

We offer FREE standard shipping on all U.S. orders over $100.

(Applies to standard shipping only. Express and Next Day Air are excluded.)

Shipping Carriers

 

 

We ship orders via UPS and USPS.

Carrier is automatically selected at checkout based on the fastest and most reliable option for your location.

Tracking Information

 

Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates.

Incorrect Address / Failed Delivery

 

 

ELEVEN23 is not responsible for packages delivered to an incorrect address entered at checkout.

If your package is returned, you will be responsible for the reshipping fee.

Delayed or Lost Packages

 

Once your order has shipped, ELEVEN23 is not responsible for delays caused by the carrier.

For lost or delayed packages, you must contact UPS or USPS directly to file a claim. We do not issue refunds for packages marked as delivered.

Order Issues

 

For any issues with your order, please contact:

📧 eleven23info@gmail.com

(Allow 24–48 hours for a response)